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Frequently Asked Questions
You Asked, We Answered
It’s important to us that our customers feel fully informed and confident when working with us. That’s why we’ve made an extensive list of past customers’ questions along with answers from our experienced team. Browse through the information below, and if you have a question that isn’t included here, feel free to reach out to us today.
What is CBD, and what are its benefits?
CBD, or cannabidiol, is a natural compound derived from the hemp plant. It is renowned for its potential therapeutic benefits, including stress relief, pain management, and promoting a sense of calm and balance.
Are CBD products legal in the Philippines?
Our CBD products comply with Philippine regulations. They are derived from hemp, which contains minimal THC, the psychoactive component of cannabis.
How do I use CBD products?
Usage instructions vary by product type. Generally, CBD oil can be taken sublingually, while capsules and edibles are ingested. Topicals are applied directly to the skin. Specific usage guidelines are provided on each product.
Will CBD make me high?
No, CBD is non-psychoactive and will not induce a "high" feeling. Our products contain negligible THC levels, ensuring you can enjoy the benefits without psychoactive effects.
What payment methods do you accept?
We accept payment through Gcash/Maya, BPI bank transfer, and BDO bank transfer. Details for each payment method are provided during the checkout process.
Do you ship outside the Philippines?
Currently, we only ship within the Philippines. Shipping details, carriers, and fees are outlined in our Shipping Information.
What is your return policy?
We do not accept returns. However, if your item arrives damaged or not as described, please contact us at cbdph@yahoo.com, and we will assist you in finding a resolution.
How can I track my order?
Upon dispatch of your order, an email/SMS confirmation will be sent to you, including tracking information. Easily track the status of your shipment by visiting the respective courier websites:
J&T Express: https://jtexpress.ph/
JRS Express: www.jrs-express.com/
How can I contact CBD Philippines for further assistance?
For any inquiries or assistance, you can reach our customer support team via email at cbdph@yahoo.com or through our Facebook Messenger at www.facebook.com/cbdphilcorp. We are here to help!